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Possible solutions: • Establish a customer service hotline to address inquiries and complaints. • Implement a customer loyalty program to retain existing customers. • Develop a mobile app for on-the-go access to account information and services. • Streamline the onboarding process to make it easier for new customers to get started. • Enhance the self-service portal with more robust knowledge base and troubleshooting guides. • Conduct regular customer satisfaction surveys to identify areas for improvement. • Provide comprehensive training for customer-facing staff to improve service quality. • Leverage data analytics to gain deeper insights into customer behavior and preferences.

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