Lua CRM Blog
Stay updated with the latest insights, tips, and news about customer relationship management.
8 min read
An NPS survey asks customers one simple question: how likely are they to recommend your business to a friend or colleague? The answers give you a Net Promoter Score, but the real value comes from what...
8 min read
An accounting firm CRM helps accountants, bookkeepers and tax practices keep client onboarding, document requests, engagement deadlines and communication in one place, so tax season runs on a plan ins...
8 min read
A cleaning company CRM helps residential and commercial cleaning businesses keep quotes, recurring jobs, crews, client preferences and reviews in one place, so no inquiry goes unanswered and no regula...
8 min read
A customer referral program rewards your existing customers for recommending your business to friends, family or colleagues, turning word of mouth into a steady, trackable source of new clients. Inste...
8 min read
A pharmacy CRM helps independent pharmacies and small pharmacy chains keep customer preferences, refill dates, orders, loyalty and communication in one place, so regular customers are reminded on time...
9 min read
An auto repair shop CRM helps garages and car service centers keep every customer, vehicle, estimate and service date in one place, so approved jobs move smoothly through the workshop and drivers come...
9 min read
Digital loyalty cards are loyalty cards that live in a customer's phone, usually in Apple Wallet or Google Wallet, instead of in a wallet full of paper stamp cards. Customers add the card in a few...
9 min read
An insurance agency CRM helps brokers and agents track every lead, policy, renewal date and referral in one place, so quotes do not go cold and renewals are never a last-minute scramble. Instead of cl...
9 min read
A retail store CRM helps shops keep every customer, purchase, loyalty stamp and restock request in one place, so regulars feel known and quiet customers get a reason to return. Instead of loyalty card...
8 min read
A loyalty points program rewards customers with points for purchases and other actions, which they can later exchange for discounts, free products or perks. Done well, it gives regular customers a cle...
8 min read
A construction CRM helps contractors and construction companies track every bid, client, project and payment milestone in one place, from the first site visit to the final handover. Instead of estimat...
9 min read
A vet clinic CRM helps veterinary practices keep every pet, owner, visit and reminder in one place, so no vaccination is missed and no owner is forgotten between appointments. Instead of client detail...