Lua CRM Blog

A customer referral program rewards your existing customers for recommending your business to friends, family or colleagues, turning word of mouth into a steady, trackable source of new clients. Inste...

A pharmacy CRM helps independent pharmacies and small pharmacy chains keep customer preferences, refill dates, orders, loyalty and communication in one place, so regular customers are reminded on time...

An auto repair shop CRM helps garages and car service centers keep every customer, vehicle, estimate and service date in one place, so approved jobs move smoothly through the workshop and drivers come...

Digital loyalty cards are loyalty cards that live in a customer's phone, usually in Apple Wallet or Google Wallet, instead of in a wallet full of paper stamp cards. Customers add the card in a few...

An insurance agency CRM helps brokers and agents track every lead, policy, renewal date and referral in one place, so quotes do not go cold and renewals are never a last-minute scramble. Instead of cl...

A retail store CRM helps shops keep every customer, purchase, loyalty stamp and restock request in one place, so regulars feel known and quiet customers get a reason to return. Instead of loyalty card...

A loyalty points program rewards customers with points for purchases and other actions, which they can later exchange for discounts, free products or perks. Done well, it gives regular customers a cle...

A construction CRM helps contractors and construction companies track every bid, client, project and payment milestone in one place, from the first site visit to the final handover. Instead of estimat...

A vet clinic CRM helps veterinary practices keep every pet, owner, visit and reminder in one place, so no vaccination is missed and no owner is forgotten between appointments. Instead of client detail...

RFM analysis is a simple way to segment customers by how recently they bought, how often they buy and how much they spend, so you know who to reward, who to win back and who to leave alone. It uses da...

A hotel CRM helps hotels, guesthouses, boutique properties and serviced apartments build stronger guest relationships by keeping every booking inquiry, stay, preference and message in one place. Inste...

A restaurant CRM helps restaurants, cafes and small hospitality groups turn first-time diners into regulars by keeping every guest, reservation, order preference and message in one place. Instead of r...